Terms of Use

OVERVIEW

Your use of this Site constitutes your agreement to all such terms, conditions and notices. Please read them carefully. By using this Site, you agree to these Terms of Use ("Terms of Use"), as well as any other terms, guidelines or rules that are applicable to any portion of this Site, without limitation or qualification. If you do not agree with any of the terms & conditions, you can directly contact us if you still want to continue to shop.

SHIPPING INFORMATION

For domestic shipping, we use TIKI/JNE/J&T service, which you can choose the types of service according to your needs. It takes about 1-2 working days to ship around Jakarta and 2-5 working days to other cities in Indonesia. You can find the rates in www.jne.co.id or www.tiki.id or www.jet.co.id.

For international shipments, we use FedEx or Pos Indonesia service and we are open to other courier services upon request. Kindly email us at hello@clad.co for more info.

  • We do not guarantee all goods will be received on regular time, since there might be some problems happened such as the address cannot be found or there are no receiver on the destination address at the time goods are arrived), but we will make sure all goods will be arrive to your destination address, if you find problem on the delivery process, you can directly contact us.
  • Please understand that we cannot be responsible for delay caused by courier service.
  • Your order will only be processed according to our shipping schedule displayed below.
  • We do not ship on Sunday and public holiday.
  • Please allow 2 days to ship your order after payment confirmation. We take one day for payment checking and we will ship your order after payment checking is complete on the next day.(Please see our shipping schedules stated on our next paragraph).
  • We will deliver your purchased item(s) once we have received invoiced full amount transfer. Please note that we are unable to ship if problems occurred regarding the payment.
  • You will be sent an email confirmation once your order has been shipped.

SCHEDULE

We aim to deliver all domestic and international standard orders in the timescales shown in the below table.

Payment Confirmation on

We check your payment & do quality control

Order will be shipped on

MONDAY

TUESDAY

WEDNESDAY

TUESDAY

WEDNESDAY

THURSDAY

WEDNESDAY

THURSDAY

FRIDAY

THURSDAY

FRIDAY

SATURDAY

FRIDAY

MONDAY

MONDAY

SATURDAY

MONDAY

MONDAY

SUNDAY

MONDAY

MONDAY

JAKARTA AREA : Estimated delivery times: 1-3 working days after shipment.

OTHER CITIES IN INDONESIA : Estimated delivery times: 1-5 working days after shipment, depend on services type. Delay might occur during public holidays.

INTERNATIONAL : Estimated delivery times : 

RATES

Please refer to www.jne.co.id or www.tiki.id or www.jet.co.id for domestic rates. International rates are upon request. Customers will be charged shipping fees based on the weight of their order. If the accumulated weight exceeds 1 kg, another kg will be added to shipping fees. International rates may change based on exchanged rate. Shipping cost will appear together with your total after check out.

SHIPPING RULES & RESTRICTIONS

Please kindly understand that some order can’t be delivered on time due to incomplete address, misspelled address or no recipient at the address. However, if there is any problem regarding to this issue, we will be glad to help you.

Please kindly understand that your orders are shipped by other courier service. Therefore, it is possible that some delay or shipping problems might happen out of our control. If this case happens, we will be glad to help you until you receive your order.

RISK OF LOSS

All items purchased from CLAD.CO are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We do not responsible for any loss due to incomplete or wrong address made by purchaser or problem on recipient on the destination address stated by purchaser.

RETURN & EXCHANGE

Due to hygiene reason, all items are non refundable or exchangeable except for manufacturing faults or wrong items shipped, with condition that the goods are not yet worn or washed. Please contact our support team directly through hello@clad.co for further assistance.

We only accept returns or exchanges request within 2x24 hours after you receive your goods. You can only submit your return request once for each order ID. So once you receive your exchange, you cannot request an exchange for the same order item and order ID again.

PRODUCT DESCRIPTION

Since we are an online-based store, we hope you understand that photo lighting, your computer monitor’s resolution and brightness setting might affect the colors of the product. There might be 1-5% color difference between the actual product and the photo you see in the collection catalogue/lookbook.

QUESTIONS

Kindly check our Frequently Asked Questions (FAQ) page if you have general questions regarding the shopping experience. For further questions regarding our Terms, Privacy Policy, or information about our product material can be directed to our support team by emailing us at hello@clad.co.

Happy shopping!

Cheers,

CLAD.CO