FAQ

What differs CLAD.CO undies with the others?

We use materials that feel comfortable on the skin with inner elastic so it won't feel tight or itchy when it is worn. For the prints, we use certified baby-safe ink without any chemical ingredients that will harm your intimate part. The artworks is also authentically hand-drawn by our designer so that you won't find it anywhere else!

What are the sizes in store?

Brief/Mary-Lou 62 to 96 cm hipline, Boyshort/Dakota 58 to 92 cm hipline, Tube Top/Emma 64 to 92cm bustline, Boxer/Harley 66 to 98 waistline.
For more detailed description, please refer to our Sizing & Shapes page.

Can we shop directly to CLAD.CO store?

Currently, we do not own any flagship stores. For the time being, we accept your order through LINE/WhatsApp and here at our official website. You can also find our products at local stockists below :

Bandung
Happy Go Lucky (HGL) House
Jl. Ciliwung No. 14
Bandung - Indonesia

Bali
Loosed Concept
Jl. Raya Semat No. 9X Canggu
Bali - Indonesia


Yogyakarta
TRUC Store
Galleria Mall, 2nd Fl. (13-14)
Jl. Jend. Sudirman No. 99-101
Yogyakarta - Indonesia


There is a mistake in the product delivery that I receive, how do I return it?

Please inform us your return request by providing your Order ID to hello@clad.co along with details of the product that you receive. We can only do exchange IF your order and the product you receive do not match. Due to hygiene reason, we cannot accept any return and exchange request if the product has been worn or washed.

How long will it take for me to receive the exchanged product?

Merchandise may be returned for exchange or a full refund if it is returned within 2 days of receiving your order, as long as it meets the conditions specified for returns. Please refer to our Terms of Use page for more info.

Products purchased on SALE /discount cannot be exchanged in any form.

When will we get confirmation of the product delivery?

We will deliver the product the latest 2 days after the payment is received. Exception for holidays.


Can we have it delivered abroad?

YES! Since December 2016, we accept shipments to overseas! :) Kindly input your address and the country region at checkout page and we will ship the goods either via FedEx or Pos Indonesia. Kindly contact our Customer Support for more information.


Is there any delivery fee?

Good news for you! For Jabodetabek area, delivery fee is already included with any purchase without minimum payment. For other cities, delivery fee will be charged upon checkout according to the fares from our logistic partners, such as TIKI, JNE, and J&T.

What delivery service will you use?

We are using TIKI/JNE/J&T to deliver our goods within Indonesia. For international shipping, we use FedEx or Pos Indonesia. Other courier services is also available upon request.


What do I have to do if we still do not receive the product?

Email hello@clad.co with your name and your order ID. We will help you check through the delivery receipt number. If in 7 days you still do not receive your order, we will send a new one to your preferred address.

Can we have a custom-designed product?

Unfortunately, we do not accept custom order. However, we are open to your ideas and suggestion for our next artwork. You can reach us in just one email away. :)

Do you still have any unanswered questions?

Hello there! Raissa & Amanda will be thrilled to assist you. Nudge us at hello@clad.co. We will try to reach you back as soon as possible!


Cheers,

CLAD.CO